The terms are simple.
Here's how a purchase works.

Chasedex is run by Kivado AB, reg. no. 559137-1538, based in Malmö, Sweden.

For questions about a purchase, reach us at hej@chasedex.se. We usually reply within 48 hours.

Vi säljer till konsumenter i Sverige och i övriga EU-länder.

All prices include VAT. In Sweden, prices are shown and charged in Swedish kronor (SEK). If you shop from another EU country, prices are shown in your country's currency and the order is charged in that currency.

Pre-owned cards are sold under the Swedish margin scheme for second-hand goods (VMB). VAT for these items is therefore not shown separately on the receipt or order confirmation. New accessories are sold with standard VAT.

Prices on our singles are updated daily based on market value. The price shown at checkout when you confirm your purchase is the price that applies to your order.

Purchases are completed in our checkout partner Shopify's checkout. There you choose a payment method, such as card, Apple Pay, Google Pay or Klarna, and the payment is handled at checkout.

An order is binding only once we have confirmed it and the payment has been approved.

We ship from Malmö within 1–3 business days. All shipments are tracked. Delivery after dispatch takes 1–3 business days.

Shipping: tracked parcel 59 SEK and free tracked parcel shipping from 899 SEK. We deliver in Sweden and to other EU countries.

Till övriga EU-länder skickar vi med PostNord som spårbart brev för motsvarande 159 kr i ditt lands valuta, med fri frakt över 199 € eller motsvarande. Vi skickar inom 1–3 arbetsdagar och leveranstiden efter avsändning är cirka 3–5 arbetsdagar. Försändelsen får väga högst 250 g, så varor som pärmar kan inte skickas till EU. Inom EU tillkommer inga tullavgifter.

You have a 14-day right of withdrawal under the Swedish Distance Contracts Act from the day you received the item. Notify us at hej@chasedex.se within this period.

The right of withdrawal applies in the same way when you shop from another EU country, under EU consumer rules.

Emailing hej@chasedex.se is enough. You can also use the standard withdrawal form (the Swedish Consumer Agency's form), found further down this page.

Return the cards in the same condition you received them, ideally still in the protective sleeve. If an item has been handled more than necessary, we may deduct for the reduced value.

If the seal on a sealed product is broken, it has been handled more than necessary and we may deduct for the reduced value.

If the slab on a graded card has been opened, the card has been handled more than necessary and we deduct for the reduced value, which may equal the full grading value.

You pay the return shipping. If we sent the wrong card, or the card is damaged or in worse condition than listed, we cover the return shipping.

We refund no later than 14 days after receiving your withdrawal notice, but we may withhold the refund until we have received the item back.

How to withdraw from a purchase

Sign in to your customer account using the Returns and cancellations link in the footer, select the order and click Request return (delivered items) or Request cancellation (items not yet shipped).

You can also email hej@chasedex.se or use the withdrawal form.

If the item is faulty, you can make a complaint under the Swedish Consumer Sales Act. Make the complaint within a reasonable time after discovering the fault.

Contact hej@chasedex.se with your order number and a description – preferably with photos – and we'll resolve it through repair, a new delivery or a refund.

We process personal data in connection with purchases and contact. How we do this is described in our privacy policy.

Contact us first – we always want to resolve it directly with you.

If we can't reach an agreement, you can turn to the Swedish National Board for Consumer Disputes (ARN), arn.se. Guidance is also available from Hallå konsument.